Frequently asked questions

Where can I see a Go-Pod?


There’s a growing network of volunteers! These are real customers who have bought & use a Go-Pod themselves. They kindly offer viewings to others as part of our Referrals & Rewards programme, providing people the opportunity to speak to a real owner, rather than a scripted sales person. After viewing, customers are invited to order online. To find a viewing location, please click here. We also invite new owners to join our Referrals Programme. The programme is growing in NZ and our owners offer a wealth of real experience to interested new parties. We reward every sale so it’s a win-win relationship.




How long have Go-Pods been around?


The first Go-Pod was originally produced back in 2006 and was called the Falcon Cockpit. The range was re-branded to its current name in 2013.




Can I buy a Go-Pod from anywhere else?


We are the sole suppliers of the Go-Pod, they are exclusive and are not available to buy elsewhere.




Can my car pull a Go-Pod?


To determine if your tow vehicle can pull a Go-Pod NZ please follow the link to check NZ regulations - click here.




Weights & payload


The Go-Pod NZ weighs approx 605Kg. This means there is a generous user payload of approximately 145Kg. Figures are approximated and do not allow for water, optional extras or personal effects. Classified as a ‘Light Simple Trailer’ in the class ‘TA Trailers’, the GVM, (gross vehicle mass), is 750Kg and a Go-Pod should not be loaded above this figure. In other words, the Go-Pod including the payload should remain below 750Kg. If in doubt we recommend carrying more of the payload & heavier items inside of the car.




What tow bar do I need?


You need a standard 50mm diameter tow ball and for the electrics, either a 12 pin, flat plug tow socket and a 13 pin round Euro style socket. You can select your preference at checkout.




How do I order a Go-Pod?


To secure your order and delivery date, a non-refundable deposit is required. Orders should be placed online - please click here to visit the Shop.




Deposits


A £1000.00 GBP deposit is payable at time of ordering. This can be paid by bank card online or by international bank transfer.




When is the balance payment due?


To avoid missing your sailing date, please ensure your balance payment is received at least 10 days prior.




Paying the balance


These should be made by international bank transfer please in British Pounds. Bank: Barclays Bank Plc. Lord Street Branch. Liverpool. UK Account: Red Lion Caravan Centre Ltd., IBAN: GB87BARC20510140464813 BIC code: BUKBGB22 NB. All charges are for the buyers account. Please use your surname as payment reference.




How do I get my Go-Pod?


Your Go-Pod NZ will be shipped from the UK. More details on the Shipping page of this website.




What about WOF and Rego?


It’s easy to achieve Rego & WOF - for more details please click here.




What about CSC - Certified Self-Containment?


Although not a legal requirement, CSC is encouraged by the NZMCA. For more details please click here.




Are Go-Pods insulated?


The Go-Pod NZ is very well insulated with Styrofoam block insulation fitted between the outer wall and the inner skin.




What are the tyre pressures & sizes?


Go-Pod NZ trailer tyres are 35 psi. Please replace with the same type as fitted - 175/70R13 86N. It is recommended not to cross tyre brands on the same axle. Please observe standard tyre safety guidelines & check your country's guidelines regarding tyre regulations & requirements. If you have an inflatable jockey wheel, please check the side of the tyre for inflating pressure details.




Go-Pod warranty


Your Go-Pod has a 1 year manufacturer's warranty on all non-consumable parts. Warranties are non-transferable. To download a pdf copy please click here.




Servicing of your Go-Pod


Servicing can be carried out by any local caravan dealership with a workshop. To download the service schedule please click here.




After sales, maintenance & repairs


Go-Pod parts & components are mainly generic and this means that your local caravan dealership will be able to work on and repair your Go-Pod NZ if required.

The body shell is made from GRP which is very tough & will resist damage. Should repairs be necessary, a regular car repair centre could do this for you in the same way as they would repair a Fibreglass sports car or boat.

To contact our after-sales team please email NZ@Go-Pod.com and CC enquiries@RLcaravans.com.




Where is my VIN / chassis number?


Your chassis number can be found on a stamped plate on the square draw bar at the front. The longest number on the plate is the VIN number.




Who sells the Go-Pod NZ?


The Go-Pod is solely marketed worldwide by UK based company Fling Promotions Ltd - on behalf of the manufacturers, Red Lion Caravans Ltd, 300 Southport Road, Scarisbrick, Lancashire, PR8 5LF, United Kingdom. The Go-Pod NZ is not available elsewhere.




Where is the Go-Pod NZ made?


The structural part of the Go-Pod NZ is built in our specialist Portuguese plant before being shipped to our UK workshops for final fitting.




Who do I contact for warranty issues?


For warranty issues please contact: enquiries@RLcaravans.com and please copy in Lee@RLcaravans.com T: 00 44 1704 88 99 73. Please note when contacting by phone that UK time is around 12 hours behind New Zealand. Thank you.